During your session, you may find it helpful to share your screen with your expert. You can start or stop sharing your screen by clicking the computer icon on your session toolbar.
You will be prompted with the option to share your entire screen, an application window, or a browser tab after clicking the icon.
You can stop sharing at any point by clicking the icon again.
Can't seem to share your screen?
For Mac OS + Google Chrome users:
If you find that you cannot share your screen or are limited to sharing only certain tabs, you will need to adjust your Google Chrome privacy settings in order to grant your browser access to screen sharing.
Important: Even if your privacy settings show that screen recording is allowed by Chrome, recent updates require the need to refresh this setting in order for the permissions to take effect.
Follow these steps:
- Open your device's System Preferences (Shortcut: CMD button + Spacebar, and then type in "System Preferences")
- Click on Security & Privacy
- Select the Privacy settings
- Scroll down and select "Screen Recording"
- Click the lock at the bottom to make changes (you will be prompted for your system password)
- Uncheck the box next to Google Chrome (if it is not checked, please check this box)
- Click the lock to save the changes (if it was not originally checked, please go to step 11 after this)
- Click the lock again to allow changes
- Re-check the box next to Google Chrome
- Click the lock to save the changes
- Restart Google Chrome
If this doesn't seem to solve your problem, please try another browser. We suggest only using Chrome and Safari to run a Hopps session.