If you are having difficulty connecting your audio and video during your Hopps session, here are some troubleshooting steps you can try:
- Double-check that your microphone and camera are not muted or disabled in the session settings panel. A line will appear through the icon if the device is currently muted or paused. Click the icon to turn audio or video on or off.
- If you are using external devices make sure they are properly connected. If your device connects via Bluetooth, check that it is currently synced.
- Check that your microphone is not muted by an on-device button or your computer.
- Make sure your web browser is up to date and that no ad-blockers or extensions are blocking microphone or camera access.
If your audio and video connection issues are not resolved, please reach out to the Hopps Support Team via email or live chat for further troubleshooting assistance.