Based on the information you provide in your profile and session request, our algorithm will match you with the Expert who is best suited to help with your question and who is highly skilled at the platform you need help with. Once we have determined the Expert to match you with we will attempt to connect you with them.
On some occasions, all Experts who are suited to help with your question may be away or already busy helping another customer. In this case, we will provide an opportunity for you to schedule with them for a later time.