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Help Articles

Get help navigating the Hopps platform, troubleshooting, and understanding pricing.

Getting Started with Hopps

  • How do I add additional team members to my account?
  • How to prepare for your upcoming session
  • How does Hopps match me with an expert?
  • What if no Expert is available to meet with me?
  • What is the difference between instant and scheduled calls?
  • Are Hopps Experts available 24/7?
See all 7 articles

FAQs

  • Where can I access recordings and transcripts of my previous Hopps sessions?
  • What happens if I miss my scheduled call?
  • What if I'm unsure about the type of session I need?
  • How does Hopps vet its Experts?
  • How can I connect with the same Hopps expert again?
  • How do I reset my Hopps password?

During Your Hopps Session

  • My video / audio isn't working in my session, how do I fix it?
  • Can I add or share attachments with the Expert after the session has started?
  • How do I share my screen during a Hopps session?
  • How do I allow camera and microphone access so the Expert can see and hear me?
  • Can I invite other members of my team to join my session?

Pricing & Billing

  • How do I change my payment method?
  • How do I check how much I was billed for my Hopps Session?

Account Issues

  • Segment Help
  • TikTok Ads Account Questions
  • LinkedIn Ads Account Questions
  • Klaviyo Account Questions
  • Zapier Account Questions
  • Instagram Account Questions
See all 15 articles

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